Welcome to your Journey to Success!

Let’s get started!


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Service & Support
Service Journey
You're on your way to reaching more customers, 
staying organised, getting paid faster and 
generating more reviews with Thryv!
Day 1: 
Log in, set a password and complete the Setup Wizard. 

Download Thryv mobile app for easy on-the-go access.
Week 1:
Get ready for hands-on coaching.

You'll work with your Thryv Service Specialist to get you onboarded and customise your Thryv based on your purchase intent.
Weeks 2-4:
In the first 30 days, we'll turn you into a pro! 

We'll make sure you're getting the most out of Thryv to meet your business goals, with additional calls as needed.
First 30 Days:
Did you opt-in to our Creative Services? 

Our team's got you covered! We help you build your brand through a professional website, social, video, or review acknowledgment. 
Day 31 and Beyond:
Even when you're running your business like a pro, we're still here for you. 

Your Client Success Partner will regularly connect with you to help you get the most out of your Thryv.
Purchase Intent
We'll help you set-up and customise Thryv 
based on the features most important to your business.

You're on your way to becoming an expert user of Thryv so you can

meet your customers' expectations and communicate more efficiently.


Build Your Brand
  • Consistent Impression

  • Be the Clear Choice

  • Interact Easily
Stay Organised
  • Simplify Your Business

  • Centralise Customer Info

  • Automate Manual Tasks
Get Paid/Get Credit
  • Transactions & Payments

  • Get Credit

  • Increase Revenue & Cashflow
Communicate
  • Communicate on
    Customers' Terms

  • Build & Maintain Relationships

  • Create Promoters 
    & Supporters

Login and start using Thryv™ today!

Your Thryv team is here to help you every step of the way through.

A few ideas to get you started with 

some of our top Thryv features to help you

build loyalty with current and future customers. 

A few ideas to get you started with some of our top Thryv features to help you build loyalty with current and future customers. 

Upload contacts to your CRM for a customisable view and capture detailed insights of your customers.
Quickly issue estimates and invoices on the go, helping you get paid faster than ever before.
Sync your existing calendar and better manage your day with online scheduling and appointments, including optional payment processing at time of booking.
Communicate with customers how they prefer, via text and email, and stay organised all from a single inbox. 
Build your online reputation and generate automatic reviews and quickly respond, all from one place.
Securely request, store and share documents directly with your customers.
Set-up automatic and targeted campaigns so you never forget to follow-up with your customers again.

Invite your customers to an interactive login area, so they can communicate with you easier, schedule appointments, make payments, and more.

Your Personalised Team

Business Advisor:

To start your business on the path to success, your partner takes the time to understand your goals, the challenges you face & the needs you have and guides you to the appropriate solution.


Software Sales Team:

A team committed to understanding what your business is struggling with and providing you with a customised demo of the software in advance of purchase.


Client Success Manager:

Your dedicated coach who will guide you throughout your journey from the initial set up to strategising with you to reach your goals and teach you how to incorporate Thryv into the daily operations of your business. 

Website Consultant:

A creative expert who will create & build your website, social media and video (if you choose) to help build your brand and digital presence. 



Unlimited, 24/7 Support

We are dedicated to your success and ready to help
you every step of the way in your Thryv experience.

Personalised Setup

Set-up and activation of your Thryv software. 


Our team of experts will help customise your Thryv based on your business needs.

Unlimited Training & Support

We are ready to assist whether you need us Day 1 or Day 181, when it’s most convenient for you.

 

We include 24/7 support with our team of experts through online chat, email, or phone.


When you need us, we’re ready to assist you every step of the way throughout your Thryv journey.


Unlimited Training & Support

We are ready to assist whether you need us Day 1 or Day 181, when it’s most convenient for you.

 

We include 24/7 support with our team of experts through online chat, email, or phone.


When you need us, we’re ready to assist you every step of the way throughout your Thryv journey.


In-App & Support Centre

When you prefer a more DIY experience of learning, we’ve got you covered. Thryv includes over 50 in-app how-to videos, tutorials and step-by-step guides.

 

Check out our online Support Center at learn.thryv.com for articles and guides by feature and FAQ’s.

Unlimited, 24/7 Support
We are dedicated to your success and ready
to help you every step of the way in your Thryv experience.

Personalised Onboarding

Set-up and activation of your Thryv software. 

Our dedicated team of experts will customise your Thryv based on your purchase intent and your business needs.

This is just the beginning of reaching more customers, staying organised, getting paid faster, and generating more reviews.

Unlimited Training & Support

We are ready to assist whether you need us Day 1 or Day 181, when it's most convenient for you. 

We include 24/7, coaching and support with our team of experts through online chat, email, or phone.

When you need us, we’re ready to assist you every step of the way throughout your Thryv journey.

In-App & Support Centre

When you prefer a more DIY
experience of learning, we’ve got
you covered. Thryv includes over
50 in-app how-to videos, tutorials
and step-by-step guides.

Check out our online Support
Centre at learn.thryv.com for
articles and guides by feature and FAQ’s.

Feedback

Your feedback is instrumental to helping us improve our software. We take your feedback, listen and deliver many of our feature enhancements and improvements for Thryv. 


Feedback can be submitted inside Thryv's Support Centre. In addition, our Client Success Partners reach out from time-to-time to get your input directly and through surveys.

When YOU Win, We Win! 24/7 Service & Support

1. The timeline starts when order is entered into our system and based on your engagement through the process.
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